Visa operates the world's largest retail electronic payments network. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders.
If you have a question about your account, please contact the financial institution that issued your Visa card. You can find their address and telephone number on your monthly statement.
If you are in the United States or in Canada, please call +1-800-VISA-911 for customer assistance.
Below are the commonly asked questions we receive:
Account Information
Lost or Stolen Cards
Visa Products & Services
E-mail Fraud
U.S. Card Acceptance
Information for Merchants
General
Account Information
Visa operates the world's largest retail electronic payments network. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. These banks issue and maintain all information about individual accounts. If you have a question about your Visa account, please contact the bank that issued your Visa card. You can find their address and telephone number on your monthly statement or on the back of the card. In the United States, here's a list of issuing financial institutions.
Lost or Stolen Cards
If you believe your Visa credit card has been lost or stolen, it is important to report the card so it can be blocked from potential unauthorized usage.
If you are in the United States or in Canada, please call +1-800-VISA-911 for emergency assistance. From outside the United States or Canada please view our worldwide network of toll-free Visa Customer Care Services telephone numbers.
How can I dispute a charge on my Visa Card?
Visa banks issue cards and are responsible for all billing and account management issues. Visa has no access to or jurisdiction over accounts. Accounts are confidential and proprietary information between the bank and the cardholder. Please address your questions about your Visa account directly to the bank that issued your Visa card. You can contact them directly, using the address or telephone number on your Visa statement or on the back of the card.
Visa Products & Services
How do I get a Visa card?
Banks that issue Visa cards have their own criteria for card issuance. Please contact your local bank to apply for a Visa card or visit the Get a Card page to find a bank in your area.
How can I find an ATM that accepts Visa?
Please use the Visa ATM locator to find cash machines around the world.
Where can I find information on Visa products?
Visa operates the world's largest retail electronic payments network. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. The banks issue cards and manage all aspects of account management. Each bank has its own criteria for issuing cards, interest rates, terms and conditions.
E-mail & Other Fraud
How can I report fraudulent Visa Web site or e-mail?
You can report e-mail fraud claiming to be from Visa by attaching the suspicious message to an e-mail addressed to: phishing@visa.com
Visa will never send you an e-mail asking for confidential information such as account numbers, passwords, PIN numbers, credit card numbers or social security numbers.
Protect yourself from fraudulent e-mails claiming to be from a credit card company, bank or other popular Internet web site. Delete unsolicited e-mails that ask for this type of your bank's information. If you suspect you've provided confidential information to a fraudulent site, contact the customer service department.
How can I protect myself against fraudulent e-mail?
E-mails claiming to come from a credit card company, a bank, or other popular web sites have become a frequent occurrence. These e-mails are also known as "spoof," "spam," "imposter" or "phishing" e-mails. These e-mails are sent in the hopes that recipients will reply or click on a link contained in them and then provide confidential information (passwords, account numbers, etc.).
Here are some ways to recognize fraud:
- Spoof emails may ask you to provide personal information (such as PIN or credit card number) in a return e-mail.
- Spoof emails may include a link to a web site that will ask you for personal information
Remember: Visa will never ask you for your personal information, such as password or credit card number. If you have received such a request, please report it to us immediately:
- Create new e-mail, attach the original e-mail, and send to phishing@visa.com.
I believe a merchant has acted fraudulently. What can I do?
Please notify the dispute area at the financial institution that services your Visa account of any merchant practices that you feel are inappropriate. Your bank has access to the appropriate Visa rules and regulations as well as to the Notification of Customer Complaint forms which should be used by your bank to document and file merchant complaints. It is not necessary for your bank to be the merchant's financial institution in order to file a complaint for you. The address or telephone number of the financial institution that issued your Visa card can be found on the back of your Visa card or your Visa statement.
U.S. Card Acceptance
May include a minimum amount on credit card transactions
In the United States, including its Territories and Possessions:
Merchants may require minimum purchase amounts on credit card transactions. The minimum purchase amount must not exceed $10 (or other amount as set by law), does not apply to transactions made with debit cards, and cannot differentiate on the basis of the issuer or payment card network. Maximum purchase amounts can only be applied by federal agencies or institutions of higher education on credit card transactions, and cannot differentiate on the basis of the issuer or payment card network.
Merchants may also offer discounts or in-kind incentives for payment by use of cash, check, debit cards, or credit cards, provided that such discount for payment by use of a debit card or credit card does not differentiate on the basis of the issuer or payment card network.
Information for Merchants
How can I accept Visa at my business?
If you would like to accept Visa at your business, please contact your bank. They will describe the various payment options available and help you choose the best solution for your business.
General
Will Visa become a sponsor for my event?
All sponsorship requests and proposals should be sent in writing to:
Visa Inc.
P.O. Box 8999, Mailstop M1-11J
San Francisco, CA 94128-8999
USA
How can I contact Visa?
If you want to write Visa, see the addresses below. If you have lost your card, please contact the Visa Customer Care Services using our worldwide network of toll-free telephone numbers or write Visa at:
Visa Inc.
P.O. Box 8999
San Francisco, CA 94128 - 8999
How can I submit a business idea to Visa?
While Visa appreciates your interest in submitting an idea, it is our policy not to accept unsolicited idea submissions.
If you still have a question, please email us.
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