Case study
Top-tier U.S. credit union reduces fraud by 35% with Risk Advisor
By implementing AI-powered risk scoring and customized fraud solutions, the credit union improved fraud detection capabilities, resulting in decreased fraud losses.
Challenge
A top-tier U.S. regional credit union serving more than one million members was facing high volumes of fraud for online transactions. The issuer needed a smarter, adaptive approach to protect member accounts and maintain operational confidence. As traditional rule sets were becoming less effective against evolving fraud tactics, the credit union turned to Visa Managed Services for DPS Risk Advisor for custom consulting with their suite of fraud solutions and risk scores.
Solution
Visa's risk advisors guided the customization and implementation of rules with an AI powered risk scoring solution accessed within the Visa Risk Services Manager platform. This allowed the credit union to refine its risk decision-making capabilities to help stop more fraud, reduce fraud losses and allow more good transactions through with minimal friction.
Results
Following the implementation of adjusted rules and risk scores, the bank saw their fraud losses drop and acceptance rates increase. After utilizing Visa's advanced risk models, the credit union saw.
The Visa advantage
Visa helped the credit union stop more fraud, reduce fraud losses and allow good transactions through with minimal friction with expert guidance on implementing Visa's suite of risk models and solutions within the Visa Risk Manager platform. Implementing new rules empowered the credit union to maximize the impact of AI-powered solutions and enhance its overall fraud rules strategy.