Challenge

UNIFY reported a BIN attack via enumeration and utilized the event to assess and bolster its overall fraud risk protocols, including transactional fraud monitoring. UNIFY has significant card activity for an organization of its size. In addition, it wanted to ensure best practices and extend visibility across its card portfolio, as well as gain insight into global trends. UNIFY determined that this objective would require external resources.

UNIFY, working through its card processing provider, Member Access Processing (MAP), engaged the Visa DPS Risk Advisor Team (Visa RA Team) to assess and extend its fraud monitoring and mitigation capabilities.

Solution

UNIFY worked with a dedicated Visa risk expert to strengthen its fraud strategy and improve performance. The Visa team worked closely with UNIFY to design and evolve a comprehensive fraud management approach. This included maintaining and auditing rules monthly, implementing customized real-time rule strategies and providing segmented high-risk authorization monitoring.

By leveraging Visa global resources, including Ecosystem Intelligence and Payment Fraud Disruption teams, the Visa risk expert delivered proactive measures that identified fraud trends faster and minimized delays from fraud reporting by issuers. Additionally, UNIFY benefited from regular fraud reviews and comprehensive performance reporting, reducing operational burden and exposure to risk.

Results

UNIFY has reported improvement in its transactional fraud monitoring capabilities and effectiveness in several ways, including: reducing credit card fraud losses while maintaining a high authorization approval rate, optimizing internal resources, gaining actionable insight and achieving global fraud intelligence and perspective.

Visa Risk Advisor team enabled UNIFY to move beyond an isolated view of fraud trends and gain the holistic, global insights to ensure rigorous card fraud monitoring in today’s elevated threat landscape.

91 % authorization approval rate after Risk Advisor implementation

$ 3.2 M in fraud losses prevented

$ 371 k monthly average fraud prevention

About UNIFY Financial Credit Union

UNIFY is one of the nation’s leading credit unions, with a goal to allow its members to connect to their money with peace of mind. They have more than 300,000 members and over a dozen branches nationwide.

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