Stay ahead of cardholders’ needs with Visa Global Customer Assistance Services (GCAS)

Digital card replacement, in minutes—around the world.

Life doesn’t wait, neither should emergency card replacements

Visa card.

Physical card replacement

Cardholders prefer physical cards? 

Physical emergency card replacement has them covered, too.

Support when and where you need it

195 +

countries and territories where Visa can deliver emergency cards

125 +

toll-free local telephone numbers for cardholders


languages supported

Build engagement, loyalty and top-of-wallet status

Deepen cardholder trust and loyalty

Support your cardholders when it matters most with digital card replacement

Minimize cardholder disruption

Empower cardholders to continue to spend with seamless digital card provisioning

Become your cardholders’ preferred payment method

Achieve top-of-wallet status with engaging cardholder experiences

Flexibility to meet your needs

Turnkey-ready model

Everything is in place with highly-trained Visa associates and proven systems; no infrastructure setup required.

Pay-per-use only

There are no setup costs or recurring fees. Issuers can start using Visa Global Customers Assistance Services right away.

Tailored support

Issuers can choose full-time Visa services or backup support models such as disaster recovery, after hours and crisis management.

Getting started with GCAS

Enroll now

Enrolled? Sign-up Today

Get started today by signing up on Visa Online.

GCAS marketing toolkit

Visit Visa Online to download your GCAS marketing toolkit.

Submit and track requests

Submit and track requests using Visa Emergency Services.