CLIENT SERVICES AND SUPPORT
Be the best payment partner for clients
Join our powerful network that keeps money moving
Supporting our clients is only the beginning
Explore the many roles behind our Client Services and Support team
Business Strategy and Operations
Develop core strategies and define business initiatives across the organization related to service portfolio, service channels, partnering, enterprise feedback and pricing strategies.
Provide superior client experiences via 24/7 global payments and technical support. From customer centricity to technical aptitude, you are ready to help support our clients.
Client Care Operations
With strategic thinking and customer centricity, you make data-driven decisions with a responsibility for client care strategy and operations (non-customer-facing).
Compliance and Risk Management
Define rules, standards and philosophies of risk and compliance for us and our clients.
Data and Insights
Responsible for providing data, reporting and advanced insights to enable service design, process evaluation, strategic planning and business management decisions.
Responsible for onboarding clients to new and upcoming Visa products and services as well as integration of changes to existing projects.
Knowledge and Communications Management
Systematically capture, synthesize and share information, lessons learned and best practices across communications management.
Drives effective management of programs and projects across Visa CS. Partners with other job families to enable project/program execution from initiation to delivery.
Designs and manages a highly tailored service experience to maximize value to client. Cultivates a customer-first and experience-centric mindset across Visa CS.
Technical Solution and Testing
Responsible for providing technical support and solutions to clients. Acts as primary point of contact when standard procedures fail to resolve issues and for testing products.