CLIENT SERVICES AND SUPPORT

Be the best payment partner for clients

Provide much-needed operational support and services to clients. Our Client Services and Support team collaborates globally, regionally and in market with deep knowledge and expertise as a key partner to product and technology.

Join our powerful network that keeps money moving

We are investing nearly $10 billion in technology—ensuring our products, services and offerings support communities in a physical and digital way. Our Client Services & Support team brings the voice of our customer into the design, development and deployment of Visa products and services.

Supporting our clients is only the beginning

Our best-in-class services provide support to clients in five core service areas.

Managed Services

Providing Managed Services and industry-leading support on behalf of clients to assist with their needs.

Pre-Launch Services

Helping new clients prepare to onboard to Visa and existing clients to implement new products or enter a new market.

Implementation Services

Expert resources and tools that help clients onboard to Visa and/or implement new solutions.

Ongoing Support

Multi-service channel support for clients for issue resolutions and proactive services on operational and strategic initiatives.

Optimization Services

Strategy engagements with Visa experts that help clients improve outcomes.

Explore the many roles behind our Client Services and Support team

Join us in one of many different capacities as we continue to grow and advance our vision and mission as one team at Visa. Learn about key roles to prepare you to apply and for the interview process.

Business Strategy and Operations

Develop core strategies and define business initiatives across the organization related to service portfolio, service channels, partnering, enterprise feedback and pricing strategies.

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Client Care

Provide superior client experiences via 24/7 global payments and technical support. From customer centricity to technical aptitude, you are ready to help support our clients.

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Client Success

Proactively manage client relationships to develop solutions to ensure clients are achieving their greatest value from our products and services.

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Client Care Operations

With strategic thinking and customer centricity, you make data-driven decisions with a responsibility for client care strategy and operations (non-customer-facing).

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Compliance and Risk Management

Define rules, standards and philosophies of risk and compliance for us and our clients.

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Data and Insights

Responsible for providing data, reporting and advanced insights to enable service design, process evaluation, strategic planning and business management decisions.

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Implementations

Responsible for onboarding clients to new and upcoming Visa products and services as well as integration of changes to existing projects.

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Knowledge and Communications Management

Systematically capture, synthesize and share information, lessons learned and best practices across communications management.

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Process Optimization

Leads process innovation and optimization to streamline and continuously improve CS processes and practices.

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Program Management

Drives effective management of programs and projects across Visa CS. Partners with other job families to enable project/program execution from initiation to delivery.

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Service Experience

Designs and manages a highly tailored service experience to maximize value to client. Cultivates a customer-first and experience-centric mindset across Visa CS.

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Technical Solution and Testing

Responsible for providing technical support and solutions to clients. Acts as primary point of contact when standard procedures fail to resolve issues and for testing products.

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Employees making a difference

Aaron Hausman, Sr. Director, Business Operations and Strategy, North America

“I see the business from a different perspective. I have learned so much by working with leaders from across our region to better understand what it takes to deliver a world-class client experience.”

Ebony Madison, Senior Service Experience Consultant

“I volunteer with high school and college students at events such as Tech Exposure Day. Also, I have served as a mock interview volunteer helping college students to sharpen their interview skills.”

Paul McGuffin, Implementation Consultant

“I make an impact by building and maintaining relationships between Visa and our partners and serving as a point of contact at Visa for internal teams to use as a resource for knowledge and assistance.”

Global benefits that our people love

We are a people-centric company that is invested in you. Explore a few reasons why we value our people and the work that they do.

Recharging with flexibility

Work in the office and from home with our hybrid work approach.

Emphasizing our well-being

Start your weekends early with Well-being Hours during peak vacation times.

Expanding our communities

Work four weeks a year from a location of your choice, and take advantage of paid Volunteering Time Off to do good.


#LifeAtVisa means anything but “business as usual”

Our Client Services and Support team helps shape our company culture every day. Discover how they are redefining where we work, how we innovate and what makes our role in it all essential.

We are a technology company, unified by our teams

We believe in the power of partnership and collaboration. That’s why Visa jobs are different. Explore the innovative work we are doing, and how we are driving growth in individuals on a team through various levels of professional development.