Order Insight helps you protect your business, prevent friendly fraud and reduce financial losses while keeping your customers informed and protected

Transparent transaction information helps avoid billing confusion, validates sales and stops disputes before they start. With Order Insight, both issuers and customers can quickly access purchase details, making it easier to resolve issues and reduce friendly fraud.

Share rich transaction data

Give issuers the details they need — like itemized orders and purchase details — to avoid confusion.

Deflect disputes early

Reduce friendly fraud by helping customers recognize their purchases.

Reduce revenue loss

Cut dispute costs, avoid unnecessary chargeback fees and retain revenue through deflection.

See how Order Insight can prevent first party misuse and financial losses

Order Insight can help quickly identify and prevent first-party misuse. Global merchants using Order Insight have seen increased deflection and have maintained revenue that would have otherwise been lost to chargebacks.

45 % Merchants have successfully deflected an average of 40–45% of confirmed first-party-misuse disputes, and certain subscription merchants achieved as high as 90%.¹

$ 60 M Merchants have successfully deflected confirmed first-party disputes in excess of $60M.¹

CASE STUDY

Helping Tenerity expand customer service beyond the purchase

Tenerity helps businesses build loyalty through personalized marketing. See how Order Insight boosted their customer service with support across mobile apps, call centers and more.

See how Order Insight offers a better customer experience

Enhance your post-purchase experience with detailed transaction data that can help customers recognize purchases, reducing chargebacks and blocking friendly fraud.

Step 1: Cardholder has an unrecognized transaction

When one of your customers doesn’t recognize a transaction, they often call their bank to validate the purchase.

Step 2: Issuer receives enhanced transaction data

Order Insight provides the customer’s bank with enhanced merchant, transaction and order details securely via our data centers.

Step 3: Dispute is deflected

Customers can review enhanced details in their banking app to reduce confusion. And issuers can identify historical transactions to help deflect first-party misuse.

More solutions to power secure, seamless payment experiences

Learn more about our other payment acceptance and post-purchase products that work with Order Insight to enable seamless digital commerce.

Global Gateway

Process payments frictionlessly and securely – at any scale. Accept cards, digital wallets and more worldwide, all supported by Visa security so you can focus on growing your business.

Learn about Global Gateway

Resolve

Resolve chargebacks with our solution that combines automated decisioning, manual refunds and real-time notifications for Visa and non-Visa pre-disputes.

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

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¹Verifi Internal Reporting, November 2024 (timeframe 10/23 – 9/24)