Take control of your dispute process

Consumers often file disputes directly with their bank, resulting in revenue loss and operational strain for merchants. Resolving issues early with a credit helps merchants regain control and improve the customer experience.

Expedite dispute resolution

Speed up chargeback handling with rules-based decisioning — improving efficiency.

Minimize chargebacks

Reduce unnecessary chargebacks and cut operational costs to protect your revenue.

Reduce risk

Resolving fraud and non-fraud disputes early lowers financial and brand risk.

Delivering real results for merchants globally with Resolve

16.7 M pre-disputes processed in 2024¹

$ 889 M in pre-disputes processed in 2024¹

CASE STUDY

JustAnswer stops disputes sooner and serves customers better with Visa

See how we helped JustAnswer, the largest online marketplace for verified professionals, prevent disputes before they start — reducing costs and improving customer satisfaction.

Visa handles the complexity of dispute resolution so merchants can grow their business

Expedite the resolution process for faster growth, with peace of mind that disputes are handled by the experts.

Step 1: Cardholder initiates pre-dispute

When a cardholder calls their issuer to file a chargeback, participating issuers create a pre-dispute case.

Step 2: Rules based decisioning

Pre-dispute cases are resolved based on merchant defined rules.

Step 3: Cardholder refund initiated

If a case is resolved, the cardholder receives a refund. Refunds can be merchant-initiated or automatically triggered on decisioning.

Related products to power secure, seamless payment acceptance

Learn more about our other acceptance solutions powering secure, seamless digital commerce that complement Resolve to reduce risk and raise authorizations.

Decision Manager

Decision Manager is our AI-powered fraud management solution, supported by robust data to help detect fraud and automate decision making.

Learn about Decision Manager

Global Gateway

Process payments frictionlessly and securely at any scale. Accept cards, digital wallets and more worldwide, all supported by Visa security.

Learn about Global Gateway

Order Insight

Prevent disputes and first-party misuse by sharing detailed transaction data in real time to empower customers and reduce chargebacks fast.

Learn about Order Insight

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

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¹Verifi Internal Reporting, November 2024 (timeframe 10/23 – 9/24)