Digital commerce burdened by forced friction

For all its growth, digital commerce has yet to reach its full potential. Authorization rates remain too low. False declines remain too high. And dispute management diverts revenue and resources. The bottom line is fraud slows business growth by forcing friction into the payment process.

75 %

of disputes involve fraud¹

10 %

lower authorization rate for card-not-present (CNP) vs. card-present transactions²

40 %

of consumers will never place order with merchant again after a declined transaction³

  1. Visa Blog : What merchants need to know about friendly fraud
  2. VisaNet, 2022 Q2, Visa branded cards on Visa network, Including Interlink
  3. 2021 Sapio Research: Global Ecommerce Consumer Behavior Analysis

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