The challenge

Payments are changing all the time. Customers are constantly seeking out new digital experiences.

While Barclaycard Payments is proud to be a payments organization set within a bank, this sometimes makes it challenging to implement changes needed to keep up with shifting customer expectations quickly. As a mainstream acquirer, staying ahead of rivals, such as smaller fintechs, is key. The pressure to keep up means that everything from revenue to growth ambitions is at stake.

“This partnership has given us the confidence and the ability to be bolder and braver around our simplification agenda.”

Harshna Cayley, Head of Merchant Acquiring, Barclaycard Payments

The solution

Barclaycard Payments started by acknowledging it couldn’t excel at everything, such as building an in-house solution on its own. Instead, it looked for a meaningful partnership that could help it take products to market. Plugging in our “operating system” for the payments industry would mean offering its clients both choice and flexibility.

Barclaycard Payments was able to work at scale and at pace, stress-testing everything the Visa Acceptance Platform could do.

Leveraging our extensive innovation, the company seamlessly connected these capabilities to its own banking solutions. This helped them deliver on their merchants' expectations while choosing only the features and roadmaps they needed.

The results

Our partnership powered Barclaycard Payments' ability to address the UK market and scale to Europe.

It was also a highly collaborative process, delivering thought leadership and the benefits of working in a deep partnership.

For this banking institution, it was a chance to truly execute on its simplification strategy while confidently staying ahead of disruptors in the space.

Harshna Cayley, Head of Merchant Acquiring Business for Barclaycard Payments

About Barclaycard Payments

Barclaycard Payments is a top payment processor in the U.K. that aims to deliver a unified payments experience for customers by offering solutions across a number of channels such as online and in-store. Barclaycard Payments partnered with Visa Acceptance Solutions to provide a complete eCommerce payment solution by offering consumers more ways to pay and built-in fraud management with Decision Manager.

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