In 2007, the release of the first iPhone helped trigger a major shift in what customers expect from the finance industry. Established banks quickly found their traditional model was no longer working — and that other companies were better placed to give customers what they wanted. At the vanguard of these changes, today’s guest JP Nicols helped pull his established bank from the center to the edge of money, to meet customers where they were. He pioneered innovations to give customers what they want, redefining the bank-customer relationship and transformed the banking industry in the process. 18 years on, he’s still at it, helping established banks and fintech work together to meet the ever-growing expectations of the consumer.
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